Customer Overview
IDBI Bank undertook a major digital onboarding transformation as part of its broader turnaround, scaling VKYC to support savings accounts, pensioner certificates, and credit cards at high volume. The bank’s goal was to make onboarding faster, more secure, and far less dependent on paper based processes.
What Needed to Change
Legacy KYC workflows were slow, fragmented, and costly, stretching onboarding from seven days and creating friction across customer segments. The bank needed a unified digital framework that could reduce drop offs, improve compliance, and scale beyond 2,000 verifications per day.
How the Transformation Took Shape
ezee.ai helped create a 99 percent paperless VKYC ecosystem by unifying biometric capture, document validation, facial recognition, consent management, and audit trails into a single workflow. The platform also integrated with Aadhaar, PAN, payment, and CRM systems through real time APIs.
Results That Mattered
- Onboarding time dropped from 7 days to just 15 minutes.
- The platform scaled to 2,000 VKYC verifications per day with 99 percent paperless processing.
- Compliance costs fell by 90 percent, while new customer acquisition improved by 25 percent.
