collect.ezee
Maximize Recovery with
Agentic AI-Driven Debt Collections
100% No code. Launch in Days.
Reduce NPAs and operational drag. Use autonomous AI to execute repayment discussions and configure personalized debt management plans instantly without writing code.
24/7 Collection Coverage
50% Lower Cost to Recover
25x Repayment Volume
40% Higher Team Productivity
From Action to Settlement, Everyone Moves in Sync.
CXOs & Business Strategists
Collection Managers
Recovery Agencies & DCAs
Collection Head & Risk Teams
Borrowers
On-Field Collection Associates
Five Stages. One System.
End-to-End Coverage.
Customer Due-Diligence
Proactive Delinquency
Revenue & Digital Collection
Overdue Collections
Loss Recovery & Legal
Six AI Models That Make Every Interaction Smarter
RCI — Right Channel to Interact
Best channel for each borrower.
RTI — Right Time to Interact
Best time to reach each borrower.
Sentiment Analysis
Classifies borrower intent and risk.
Tonality Recommendation
Recommends tone by sentiment and history.
Collect AI Voice Agent
Captures intent and PTPs across languages.
Transcript Analysis
Flags compliance issues and generates documents.
From Reactive Chasing to Intelligent Recovery
Micro-Segmentation
Segment by intent, ability, and engagement.
Frontline Capabilities
Contextual insights and actions for guided discussions.
Treatment Choices
Drag-and-drop workflows for every scenario.
Performance Management
Real-time KPIs, targets, and deviation alerts.
Make Every Collection Strategy Bulletproof with Data
Delinquency Analysis
Slippage tracking across segments and time.
PTP Conversion & Broken PTP Tracking
PTP outcomes and follow-up tracking.
RPC/NRPC & Contact Effectiveness
Contact rates and outreach effectiveness.
Roll Forward & Resolution Trends
Bucket flow and resolution tracking.
Agent & Zone Performance Boards
Bucket flow and resolution tracking.
See How This Works for Your Portfolio
Your Field Team Works Smarter on the Ground
Geotagged Field Visits
Real-time, location-verified visit tracking.
Guided Mobile Workflows
Step-by-step scripts, dispositions, & next-best actions.
On-Spot Payment Capture
Field payments with instant receipts & CRM updates.
Account 360° View
Borrower profile, sentiment, delinquency history, & collateral.
Motivate Teams. Test Strategies. Scale What Works.
Badges & Achievements
Peer-visible recognition for wins and milestones.
Contests & Leaderboards
Live contests, rankings, and reward tracking.
Champion Challenger
Test strategies, compare results, scale winners.
Performance Scorecards
Scores, targets, roll-forward, & resolution tracking.
Transparent Goals. Automated Payouts. Full Legal Coverage.
Zone-Based Targets
Multi-level target setting.
Incentive Automation
Auto-run recovery incentives.
Show Cause & SARFAESI
Notices, sections, and possession tracking.
e-Courting, Settlement & Auction
Legal case and closure tracking
Enterprise Security & Compliance
Meeting the most stringent regulatory requirements while enabling innovation
ISO 27001:2022
SOC 2 Type II
AES-256
GDPR Ready
RBAC
SaaS
Cloud
On-Prem
Hybrid
Proven at scale across 4 continents
Trusted by 100+ Banks & NBFCs Across Segments
9/28 RRBs in India Run on ezee.ai
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Legacy Collection Tools vs. collect.ezee
| CAPABILITY | LEGACY / POINT SOLUTIONS |
|
|---|---|---|
| Segmentation | Standard DPD buckets | AI micro-segmentation by intent + behaviour |
| Contact Timing | Manual scheduling | AI-predicted optimal time (RTI) |
| Channel Selection | One-size-fits-all | AI recommends best channel (RCI) |
| Voice Collections | Manual calls only | AI Voice Agent — autonomous, multilingual |
| Sentiment | None | Real-time classification + tone guidance |
| Field Ops | Spreadsheet-based | Mobile app — geotagged, guided |
| Strategy Testing | No A/B | Champion Challenger — live comparison |
| Legal | Separate system | Built-in SARFAESI, e-Courting, auction |
| Agent Motivation | Spreadsheet targets | Gamification — badges, contests |
| Compliance | Partial logging | 100% audit trail, timestamped |
The Full Credit Lifecycle. One Unified Ecosystem.
ORIGINATE
AI + No-Code LOS
Capture leads, run KYC, build journeys. 12 AI agents.
DECIDE
AI-Powered BRE
Author rules in minutes.
Sub-100ms. Audit-ready.
MANAGE
Servicing & Lifecycle
Real-time servicing.
Multi-product. NPA-ready.
RECOVER
Agentic AI Recovery
Predict, engage, resolve. Autonomously at scale.
20+ Loan Products. One Ecosystem.
Frequently Asked Questions
What is debt collection software and how does it change the recovery process compared to manual methods?
Debt collection software automates reminders, payments, and debtor tracking, replacing manual spreadsheets and calls that cause delays and errors. It cuts team time on routine tasks while boosting recovery rates through scheduled follow-ups on overdue loans. Manual methods falter at scale, but software handles high volumes consistently, as seen in lenders prioritizing delinquent accounts automatically.
How does debt collection software help organizations comply with consumer protection and debt recovery regulations?
Debt collection software automates checks for call limits, disclosures, and debt validation to meet RBI Fair Practices Code and FDCPA rules. It logs every interaction for audits, reducing violation risks on borrower communications during collections. Agencies using these tools align with regulations like non-coercive reminders, avoiding penalties noted in CFPB reports.
What role does workflow automation play in improving debt collection outcomes?
Workflow automation triggers sequenced reminders and payment plans on overdue personal loans, slashing manual errors. It boosts recovery rates up to 65% via AI-driven prioritization of high-risk accounts in lending portfolios. Lenders see faster TAT on collections without staff overload.
How do organizations evaluate debt collection platforms for compliance, recovery efficiency, and operational scale?
Organizations prioritize platforms with automated compliance checks, recovery KPIs like 60-70% rates, and scalability for high-volume receivables. They test integrations for real-time dashboards and audit trails during pilots on loan delinquencies. Vendor reputation and regulatory history guide shortlists for financial institutions.
What criteria do regulated institutions use when shortlisting debt collection software vendors?
Regulated institutions shortlist vendors excelling in RBI/FDCPA compliance, data security, and customizable workflows for credit bureau-linked recoveries. They demand proven recovery metrics and omnichannel support without past violations. Technology adoption and performance KPIs seal decisions for scaled operations.
Which industries and organization types typically rely on enterprise-grade debt collection software?
Banks, NBFCs, fintech lenders, and utilities rely on debt collection software when recoveries must scale under regulatory scrutiny. These sectors manage high account volumes and consumer protection mandates, where automated prioritisation improves cure rates by 15 to 20 percent per Experian.
How are SMS, email, voice, and digital channels coordinated within debt collection software?
Software orchestrates channels via omnichannel workflows, syncing SMS reminders, email notices, and voice IVRs based on debtor response during loan recovery. It respects contact limits per RBI guidelines, prioritizing preferences like WhatsApp for payments. Real-time tracking ensures seamless escalation.
How does debt collection software integrate with accounting, CRM, or core financial systems?
It syncs via APIs for real-time updates on payments and debtor status from CRM to accounting ledgers in loan servicing. This eliminates duplicate entries when collections data flows to core banking for disbursal reversals. Automated reconciliations speed cash flow visibility.
What security, audit, and access controls are expected in debt collection software deployments?
Expect role-based access, data encryption, and full audit trails logging every collections interaction for RBI compliance reviews. Regular penetration tests identify vulnerabilities in borrower data handling. Centralized storage ensures secure scalability.
How do analytics and reporting features in debt collection software support recovery strategy decisions?
Analytics dashboards track KPIs like recovery rates and debtor response times, guiding prioritization of overdue MSME loans. Real-time insights reveal patterns, such as channel effectiveness in collections. Lenders adjust strategies quarterly for 60-70% targets.
Is Your Enterprise Ready for No-Code Process Automation?
Each "yes" is a sign your current setup may be holding you back.
Select the statements that apply to your institution.
Lead the Next Wave of Intelligent Collections
See collect.ezee with your portfolio, your segments, your compliance requirements.
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